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Customer Care

Privacy Policy

How Mydoggg collects, uses, protects, and shares personal information.

Last updated: July 11, 2026

Overview

This Privacy Policy explains how Mydoggg collects, uses, discloses, and protects personal information when you visit https://mydoggg.com, create an account, place an order, contact us, submit a review, or subscribe to marketing messages.

By using the website, you acknowledge the practices described in this policy.

Information We Collect

Depending on how you use the website, we may collect:

  • Contact information, such as your name, email address, telephone number,

    • billing address, and shipping address

  • Account information, such as login details and saved preferences
  • Order and transaction information, such as products purchased, order value,

    • discounts, shipping method, and order history

  • Communications, such as support requests, contact-form submissions, reviews,

    • survey responses, and other messages you send us

  • Fit-support information, such as product measurements, dog measurements, and

    • photos or videos you choose to provide for a support request

  • Device and usage information, such as IP address, browser type, device type,

    • pages viewed, referring pages, approximate location, and interaction data

  • Cookie and similar-technology data used for cart functions, account sessions,

    • payments, fraud prevention, analytics, and site performance

Payment card information is handled by third-party payment processors. We generally do not receive or store your complete payment card number.

How We Use Information

We may use personal information to:

  • Process payments, fulfill orders, and provide tracking
  • Create and manage customer accounts
  • Respond to support, fit, return, refund, and warranty-related requests
  • Detect and prevent fraud, misuse, security incidents, and payment disputes
  • Operate, troubleshoot, analyze, and improve the website and customer experience
  • Send service messages about orders, accounts, or policy changes
  • Send marketing messages when you have subscribed or otherwise permitted them
  • Comply with legal obligations and enforce our agreements

Cookies and Analytics

We use necessary cookies for functions such as the shopping cart, checkout, account sessions, security, and payment processing. Disabling these cookies may prevent parts of the website from working correctly.

We also use analytics and performance technologies. The website currently uses Microsoft Clarity to understand how visitors interact with pages, including through aggregated usage data, heatmaps, and session interaction data. Clarity and similar services may use cookies or pseudonymous identifiers.

We also use Cloudflare services for website delivery, security, and performance analytics. These services may process IP addresses, device information, and request data to provide their services.

You can control cookies through your browser settings. Where required by law, we will request consent or provide additional choices for non-essential cookies.

How We Disclose Information

We may disclose personal information to service providers that help us operate the store, including:

  • Website hosting, content delivery, security, and technical support providers
  • E-commerce, account, and order-management providers
  • Payment processors and fraud-prevention providers
  • Warehouses, fulfillment partners, shipping carriers, and tracking providers
  • Email, contact-form, newsletter, and customer-support providers
  • Analytics and performance providers, including Microsoft Clarity and

    • Cloudflare

  • Professional advisers, regulators, courts, or government authorities when

    • required by law or reasonably necessary to protect legal rights

We may also disclose information as part of a merger, financing, acquisition, sale, restructuring, or transfer of all or part of the business, subject to appropriate safeguards.

We do not sell personal information for money. Some analytics technologies may be treated as a sale or sharing of personal information under certain U.S. state privacy laws. Where applicable, you may request to opt out as described below.

Marketing Choices

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the message or by contacting us. You may still receive non-promotional messages about your orders, account, security, or customer-service requests.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing orders and support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service or transmission method is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain uses or disclosures and to appeal a decision about a privacy request.

To submit a request, email [email protected] with the subject line "Privacy Request." We may need to verify your identity before completing the request. We will not discriminate against you for exercising an applicable privacy right.

Children's Privacy

The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

International Processing

Mydoggg and its service providers may process information in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

Third-Party Links

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Mydoggg is not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes may also be communicated through the website or by email when appropriate.

Contact

Email: [email protected]

Website: https://mydoggg.com/contact/